How To Keep Calm And Answer Politely Even When You Feel Like Exploding
I know it has happened to me more often than I’d like to remember… Back when I first started I was willing to bend over backwards for a happy client, even if it meant the cost was on me. But over the years I’ve learned to explain my work better – here are some of the toughest ones I’ve heard, and some very nice ways of saying ‘heck no’.
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